We represent all our animals as accurately as
possible at all times. Our photos are not enhanced and it is always
best to give your animal a chance to acclimate to their new environment
before assessing any variation between the photo you see in our
ad and what the animal looks like when it comes out of the shipping
box. If you are not satisfied at that point with the animal, we
offer a 48 hour money back guarantee pursuant to our satisfaction
guarantee policy as stated below.
All animals must be returned in their original
packaging at the purchaser’s expense and must be in the same condition
as they left. Animals returned in any other fashion do not qualify
for the money back guaranty. Should you have any questions or
issues with a shipment, please notify us immediately via phone
or e-mail and we will promptly assist in rectifying the problem.
qualify for a return or guaranty and because we want everything
to go as smoothly as possible for both you and the animal, the
following conditions must be met:
- You posses the proper knowledge and equipment
to care for the animal you are purchasing
- All packages must be signed for on the first
- You are at least 18 years of age
- You have read and understand our terms &
conditions as stated herein
Methods of Payment
We currently accept payments via PayPal, Credit
Card, Cash, Cashier’s Checks or Money Orders. Payment plans are
also available for larger purchases.
We currently ship to locations in the continental
United States only.
We ship either UPS or FedEx Next Day Delivery,
which guarantees delivery in most areas by 10:30 a.m. Unless otherwise
noted, shipping varies by location and is not included in the
price of the animal (please provide us with your zip code for
a shipping quote). Our minimum charge for shipping is $45.00 plus
a $10.00 fee for packaging materials.
We ship Monday, Tuesday and Wednesday each week
and do not ship animals on Thursdays or Fridays to minimize the
risk that an animal will become stuck in a shipping facility over
We will not ship animals if the temperature at
our location or yours is below 60 degrees, over 90 degrees or
during other extreme weather conditions. We monitor the weather
and reserve the right to postpone any scheduled shipment(s) if
we believe conditions to be unsafe for the animal.
Live Arrival Guarantee
We guarantee live arrival for all animals when
(and ONLY when) the following conditions are met:
- You have signed for the animal and delivery
has occurred on the first delivery attempt
- Temperatures are 60–90 degrees in the area
that the animal is being delivered
- You agree to the terms and conditions set
If you meet the above conditions and receive
an animal that is DOA please contact us
within 24 hours of the animal's arrival. A refund or replacement
will be made at our discretion. If you do not contact us within
24 hours of arrival we regret that we will not be able to issue
a refund or replacement.
If for any reason you are not satisfied with
an animal that you receive from us please contact
us within 48 hours of receipt of the animal. If you do not
contact us within 48 hours of arrival we regret that we will not
be able to honor any kind of guarantee.